patients

International Patients

Meeting cultural needs

The Portland Hospital has a wealth of experience in meeting the cultural needs of international patients and offers a service dedicated to caring for our patients and visitors from overseas.

Our Embassy Liaison Manager provides support from the moment a medical report is received right through to assistance with arranging transport home, ensuring international patients feel at ease about coming to London for treatment and feel at home during their stay at The Portland Hospital.

All patients and their relatives are met upon arrival at The Portland Hospital and assistance is provided with admission including accompanying patients and relatives to their rooms.
Upon admission, Health and Safety regulations and the fire routine is explained and the Embassy Liaison Manager also provides information on the equipment in the room, a description of the hospital and the services provided.
The Embassy Liaison Manager provides a vital service in arranging translators for all non-English speaking patients and acts as a liaison and interpreter between patients, consultants, ward staff and other departments. The Embassy Liaison Manager is also on hand to deal with any problems or complaints if they arise.

Our chefs offer an independent Middle East menu and other room services include Arabic language TV and newspaper services.

Services for visitors and patients' relatives include arranging transport both to and from the Hospital and/or airport, and locating suitable accommodation.

The International Patients Manager constantly strives to improve and update the services it provides and would welcome any comments or feedback and suggestions for improvement.

For more information about The Portland Hospital's International Service please contact our Embassy Liaison Manager on:

T 020 7390 6035 (also on bleep 45)
F 020 7390 6005
E info@portland.hcahealthcare.co.uk