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Our Mission >> Patients' Charter

You have the right:

To expect that your confidentiality is respected by all The Portland Hospital staff
To be addressed by your preferred name/ title
To personal dignity and privacy
To be treated with equality regarding your cultural and religious traditions, this also applies to your family.
To have a chaperone present during an intimate examination.
To seek a second opinion on diagnosis and treatment options, in agreement with your Consultant or GP.
To be given a clear explanation of your condition and any treatment, investigations or procedures proposed, including risks and alternatives, before agreeing on a course of action to be taken and signing your consent form, if applicable.
To have your decisions about your treatment and care respected.
To be informed in advance, where possible, of any change of the date and time of treatment/ operation.
To have access to your medical records (under the Data Protection Act 1998) and be sure that the information recorded in your health record will remain confidential to those caring for you.
To give your consent to take part in research. If you decide not to take part, this will in no way affect your treatment or care.
To choose whether or not you wish to be care for by staff undertaking clinical training.
To an investigation of any complaints, both clinical and non-clinical under the HCA Complaints policy.

This hospital believes that research and clinical training are important for the continuing development of high quality healthcare.

Our staff have the right to expect that you, your family and your visitors will treat them with the respect, courtesy and consideration that you would expect yourself.

If you have any questions regarding your rights, please speak to the Sister in charge of your ward or the relevant department manager.