Nurture Article | The Portland Hospital Parenting Magazine
Winter Issue 2011
When Aiden Tamberlin was unable to keep any food down for four days, his parents were concerned he was seriously ill.
The 14-month-old was becoming increasingly despondent and tired, and his condition was worsening.
On the recommendation of their family doctor, his parents Melanie and Layton called the Portland Hospital’s new Doc Around the Clock service, which offers urgent medical out-patient appointments 24 hours a day.
The couple received prompt, reassuring and helpful advice.
“I immediately got through to the right people who were able to get me an appointment with Consultant Paediatrician Dr Ahmed Massoud within four hours at 7.30pm,” explains Melanie.
“They checked my son’s condition was not critical and offered an appointment immediately if I felt it was necessary
but I decided it could wait until the agreed time.”
Checks carried out by Dr Massoud revealed Aiden was dehydrated, congested, had dry lips and his chest was making a crackling noise. Concerned by the symptoms, he decided to admit him to the children’s ward at the Portland Hospital just across the road.
Further tests and a chest X-ray were carried out quickly and by 11pm they had the results – Aiden had a partially collapsed lung and pneumonia.
Melanie said: “Dr Massoud was still at the hospital and talked me and my husband through the results, speaking so calmly that it kept us calm.
“In less than seven hours, we had a diagnosis, treatment started and an accurate prognosis – all of which happened ‘after hours’. It was a fantastic service.”
Aiden, now two, was prescribed a three-day course of intravenous antibiotics and, after just 24 hours, was his usual happy self, eating and smiling.
Although the couple would not want to go through the experience again, they were delighted with the care and attention they received at The Portland Hospital.
“The nurses and doctors were full of care and attention throughout our time there, and Dr Massoud seemed always to be on hand when we needed him,” said Melanie.
“It is not an experience any of us would want to go through again, but it was made so much better by the staff, facilities and speed of service offered by the Portland.”
Dr Ahmed Massoud, Consultant Paediatrician and Endocrinologist, added: “Accessing expert private medical care for one’s child at short notice can be difficult. The new Children’s Doc Around The Clock goes a long way to address this problem.
“Aiden’s story is a good example of how this service works. His parents were able to secure a private outpatient appointment at short notice and, with the back-up of The Portland Hospital private in-patient facility, Aiden was investigated and treated promptly, making a stressful and worrying situation for parents much easier to cope with.”
AVAILABLE 24/7 – 365 DAYS A YEAR
24HR URGENT MEDICAL CARE
Call us on 020 7390 8022